Privacy Policy

1. Introduction
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us about our services.

We ensure that all personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are
North Shropshire Homecare Limited provides domiciliary care services in Whitchurch, Wem, and surrounding areas. For the purpose of data protection laws, we are the “data controller” of your personal information.

If you have any questions about this policy or how we handle your data, please contact us at:
Email: mail@nshomecare.co.uk
Phone: 01948 411222
Address: The Coach House, 15/17 Green End, Whitchurch, Shropshire, SY13 1AD

3. What Information We Collect
We may collect and process the following information:

  • Name and contact details (such as email address and phone number)

  • Information you provide when completing contact forms or making enquiries

  • Information related to care enquiries or service requests

  • Website usage data (such as IP address, browser type, and pages visited)

4. How We Use Your Information
We use your information to:

  • Respond to enquiries and provide information about our services

  • Arrange and deliver care services where requested

  • Improve our website and services

  • Meet our legal and regulatory obligations

We will only use your data where we have a lawful basis to do so, such as your consent, a contractual requirement, or a legal obligation.

5. How We Store and Protect Your Data
We take appropriate security measures to protect your personal information from loss, misuse, or unauthorised access. Your data is stored securely and only accessible to authorised personnel.

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

6. Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes.

We may share your information with:

  • Healthcare professionals (where necessary and appropriate)

  • Regulatory bodies or authorities if required by law

  • Trusted service providers who support our business operations (e.g. IT systems), under strict confidentiality agreements

7. Your Rights
Under data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where applicable)

  • Object to or restrict certain types of processing

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us using the details above.

8. Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can control or disable cookies through your browser settings.

9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:

North Shropshire Homecare
Email: mail@nshomecare.co.uk
Phone: 01948 411222
Address: The Coach House, 15/17 Green End, Whitchurch, Shropshire, SY13 1AD

Contact us
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