Frequently asked questions

Where do I start?

First of all you need to think about what you want from a carer. Is it something that just requires one carer in the morning for half an hour or do you need full support throughout the day? Then give us a call and we can tell you what we have available and if you like the sound of it then we can start making your care plan and organise a start date for you.

How will I pay for it?

All service users that pay privately and are not funded by the council can pay via cheque, online banking or cash. However, not everyone can afford care and that’s why Shropshire Council’s Adult Social Care can help fund your care. Contact them on 0345 678 9044 and ask for a financial assessment and they will be able to tell you if they can help.

How quick can you start?

Depending on our availability, we could start the same day if you are in need of urgent care. It really depends on our availability and how quickly we can do your assessment.

Will I get the same time every day?

We try to keep your care call times to a similar, if not the same time everyday. If there is variation it’s normally 15-30 minutes difference. When care calls are time critical due to medication or conditions such as diabetes we will be more strict with visit’s start times.

Will I get the same people?

We try our best to keep the same carers in so you have people you know. The only time you will meet someone new is if we have a new staff member on induction, to cover sickness or cover staff holidays.

What if I don’t like my carer?

We know that there will be times when personalities clash, it’s human nature. If you are unhappy with your carer you can ring the office and we can introduce another carer to you.

What if I want to make any changes to my care tasks or care call times?

If you want anything changing, you can always ring us between 9am and 4pm Monday - Friday on 01948 411222. We ask that you only ring that number out of hours in emergency circumstances (e.g. hospital admissions, falls, etc.).