Testimonials | North Shropshire Homecare
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What our clients say about us
At North Shropshire Homecare, we believe that the true measure of our service isn't found in a brochure or a care plan—it is found in the lived experiences of our neighbours.
The relationship between a carer and a client is built on a foundation of trust, dignity, and shared history. Whether it’s a morning visit in Wem, a companionship session in Whitchurch, or complex support in Prees, our goal is always the same: to provide the kind of care we would want for our own families.
Below, you will find a collection of honest reflections from the people we support and their loved ones. These stories represent the "heart" of our work and provide a window into the daily impact of professional, compassionate homecare.
“I would like to compliment you on having outstanding and efficient team caring for me. Your carers are always punctual efficient, respectful and kind. May I take this opportunity to thank you for an amazing team, and for their efficacy.”
“Excellent care. My parents are very pleased with their care.”
“I love all my carers. They always look after me and care for me every single day and make sure I am safe and happy”
“I have been very please + satisfied with my helpers Lisa and Kerry. So far, they have been cheerful, helpful and very diligent with all the work they have done for me. So far always cheerful and willing. It is a joy to see them. I am so lucky to have their help”
“I have worked alongside the staff and have had the opportunity to work closely with them, I can confidently say that they demonstrate a high level of professionalism, care and understanding in meeting my father’s needs.”
Who are the CQC?
The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. Their job is to make sure that hospitals, care homes, and homecare providers (like North Shropshire Homecare) provide people with safe, effective, compassionate, and high-quality care.
They perform unannounced inspections and speak directly to staff, clients, and families to get an honest picture of how a service is run.
“Risks to people were assessed and minimised through the effective use of risk assessments to support
people to receive their personal care safely.”
“Staff told us they knew what they were doing so the equipment was used safely. The registered manager told us that before any new piece of equipment was used that a health professional introduced it to the staff who would be using it.”
“There was an established, skilled and experienced staff team to meet people’s needs.”
Independent Excellence: Our 9.8/10 Rating
While we are proud of the feedback we receive directly, we believe in the power of independent verification. Homecare.co.uk is the UK’s leading reviews guide for homecare, acting as a "TripAdvisor" for the care sector. It provides a transparent platform for families to share their honest experiences, ensuring that the voices of those we support are heard.
We are delighted to hold a Review Score of 9.8 out of 10.
This score isn't just a number to us; it is a reflection of the daily dedication of our team in Whitchurch, Wem, and across North Shropshire. It represents the trust families place in us and the consistent, high-quality support we strive to deliver at every visit.
"Superb service. Staff helpful, kind, caring and considerate. Treat clients with respect.
The house is kept clean and tidy. Always arrive at the agreed time and regular contact and updates from the manager. Absolutely recommend." — Verified Review via homecare.co.uk
Read our full CQC report here North Shropshire Homecare CQC Report .pdf
If you have a comment about our service or any questions about us, please don't hesitate to give us a ring at the Coach House or drop us a email.
15/17 Green End, Whitchurch
Tel: 01948 411222
